Resort Reception Team Member

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $51,000 - $63,000
Front Office Attendant Job Description

This role involves assisting the General Manager to effectively manage the day-to-day operations of the Front Office Department on either a full-time or casual basis.

A Day in the Life of a Front Office Attendant Consists of:

  • Welcoming guests to the resort while providing prompt, courteous, and efficient check-in and checkout services throughout their stay
  • Assisting guests with requests and memorable experiences by sharing hotel and local knowledge
  • Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
  • Daily liaison with inter-departments such as food and beverage and housekeeping for guest movements, requests, and activities
  • Meeting and exceeding guest expectations in an efficient and proactive manner
  • Assist in the preparation of accounts, invoices, and purchase orders for the resorts' accounts department.
  • Ensure all reservation inquiries are replied to/auctioned
  • Process and input reservations and check them for accuracy
  • Ensure that all data in the resort reservation system (PMS) is accurate and correct
  • Managing the daily rates loading and availability of the resort via the PMS and online channels with the General Manager
Key Responsibilities:
  • Excellent time management skills
  • Professional phone manner
  • Ability to work unsupervised and under pressure
  • Previous experience in hotel or resort front office (not essential)
  • Exceptional communication and customer service skills
  • Flexibility to work various shifts including weekends, nights, and public holidays
  • Strong administration skills including an eye for accuracy
  • Outstanding grooming - Full Uniform provided
Benefits:

We offer opportunities, growth, and a culture of inclusion to let each individual shine.

We place people at the heart of what we do, and nurture real passion for service and achievement beyond limits by living our four Heartist principles: People crave Belonging; People want the Real Deal; Every person has a Story; People hate to be Wrong.

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions within a supportive and fun team. Plus, hotel discounts and benefits worldwide. Onsite staff accommodation may also be available.

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