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Claims Specialist
2 weeks ago
As a dedicated Claims Manager, you will deliver exceptional claims service to customers in Accident and Health and Consumer Credit Insurance classes.
About the Role:- Manage Accident & Health claims from start to finish, ensuring timely and effective outcomes.
- Collaborate with Brokers, medical professionals, and assessors to provide high-quality claims support.
- Support clients through their recovery journey, facilitating their return to work and overall wellbeing.
- Provide outstanding customer service at every stage of the claims process.
- A minimum of 1 year's experience in a case management role within insurance
- Previous experience within accident and health is highly advantageous but not essential
- Strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands
- Highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional
- 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting life events and allowing annual leave for rest
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- Voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Range of discounts on insurance products, car hire, hotels, goods and services
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