Insurance & Claims Specialist

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Direct message the job poster from The Y Australia

Are you passionate about delivering high-quality insurance and claims management services, building trusted relationships, and ensuring fair and timely outcomes for stakeholders?

Join a national organisation with a global reach, where your expertise will play a pivotal role in safeguarding our operations and supporting Member Ys across Australia.

We're looking for a proactive and detail-oriented Insurance Claims Specialist to join our national team. In this key role, you'll manage insurance matters, investigate incidents, and oversee the full claims process, from initial reporting through to final resolution. If you thrive on problem-solving, stakeholder engagement, and delivering professional service with integrity, this is the opportunity for you.

The Organisation

The YMCA ('the Y') is the largest youth movement in the world, reaching 65 million people in over 120 countries, in every continent. In Australia, our 12 member associations span 680+ communities Australia-wide, through the dedication of our 11,500+ staff and volunteers.

Across our federated setting, the Y provides a broad range of services that support children and young people across the course of their lives, from childcare, outside school care and youth development programs, to disability services, access schools, meaningful career pathways and community recreation services.

We are a small team at Y Australia with important work to do, enabling and amplifying the power of our federation; building our collective capability; and leading strategy, public policy, engagement, advocacy and other national functions in support of the Y in Australia.

How we work together is important to us. We embrace diversity and difference, and are committed to building a respectful, inclusive, flexible and intergenerational workplace. We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people with disability, and people of all ages, genders and sexual orientation.

The Role

As the Insurance & Claims Specialist, you'll be the key contact for managing and resolving specific insurance claims and related processes across the Y in Australia.

This is a hands-on role with a strong focus on professionalism, fairness and efficiency. You'll investigate incident facts, liaise with stakeholders, insurance brokers, and service providers, and ensure claims are managed proactively and resolved in a timely manner. You'll also contribute to insurance reporting, data management, and continuous improvement of our national insurance processes.

In this role, you will:

• Manage and investigate a broad range of general insurance claims, including property, motor vehicle, travel, and other required lines.

• Liaise with brokers, insurers, legal counsel, and loss adjusters to achieve the best possible outcomes.

• Maintain accurate records, claims databases, and provide regular reports to the National Insurance Manager and other key stakeholders.

• Support the annual insurance renewal process and maintain the asset register adjustment database.

• Provide exceptional customer service to Y Members, ensuring all insurance queries and changes are handled promptly and professionally.

• Assist with policy reviews, contract support, and incident reporting processes as needed.

Who You Are

We're looking for an experienced professional who has a strong understanding of insurance, claims, and risk processes. You're detail-oriented, organised, and skilled at navigating complex stakeholder relationships with a solutions-focused approach.

You'll bring:

• Relevant qualifications or proven experience in the insurance or legal industries (minimum 2 years' experience).

• Strong claims management knowledge, including incident investigation and documentation.

• Excellent communication skills, both written and verbal, with the ability to build positive relationships.

• Proficiency with relevant software, including Microsoft Excel and Word.

• A commitment to fairness, professionalism, and exceptional customer service.

You may also have:

• Experience with professional lines insurance products.

• The ability to read and interpret insurance policy wordings.

What You'll Get

• A chance to play a pivotal role in ensuring the Y's insurance processes are effective, fair, and supportive of Member Ys.

• Flexible hybrid working (based in Melbourne or remote-friendly with travel).

• Learning and development support – we invest in growth.

• Access to wellbeing initiatives, EAP, and free use of Y Victoria managed facilities.

• A collaborative, purpose-driven work environment where your expertise is valued.

To Apply

For a full position description, click here: https://drive.google.com/file/d/1LSRUJqyKcMsy-iLGArD6BN9x--k6aKmw/view?usp=sharing

To apply, please send your CV and a cover letter outlining your interest and suitability to Andrea Kane at andrea.kane@the-y.org.au

Applications close 5pm, Sunday 17 August 2025.

We are committed to empowering all children and young people to feel safe and be safe at the Y. As part of our application process, all candidates will undergo thorough safeguarding screening (including Working with Children and Police Checks). Learn more about our commitment here: Y Safeguarding Resources

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typePart-time
• IndustriesNon-profit Organizations

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