Strategic Availability and Incident Manager
1 week ago
At a global leader in delivering trusted solutions, we're committed to safeguarding the country through local expertise and innovation.
We need skilled professionals like yours to develop practical solutions for complex challenges using information technology, engineering, and science skills. We proudly support our people at every stage of their career, fostering a culture of excellence and growth.
**Key Responsibilities:**
• Own the Availability and Incident Management Process as Process Owner, ensuring compliance with contractual requirements.
• Implement continual process improvement of both Incident and Availability disciplines, driving efficiency and effectiveness.
• Develop and implement the Availability Plan, ensuring high levels of availability and fast recovery of incidents.
• Collaborate with Architecture, Projects, and Change Management to ensure availability and recovery requirements are met during updates and changes.
• Assist the IT Service Continuity Manager in ensuring data is recoverable from backup and maintain HA mechanisms, minimizing downtime and risk.
• Ensure reactive and proactive activities are carried out, including monitoring, analysis of events, and problems, as well as planning, design, and improvement initiatives.
• Contribute to training all members of technology staff to achieve high levels of availability and fast recovery of incidents, promoting a culture of excellence.
• Maintain a close working relationship with Defence customers and internal stakeholders, building trust and partnerships.
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