Incident Management Expert

3 days ago

Canberra, ACT, Australia beBeeIncidentManagement Full time $80,000 - $125,000
Incident Management Specialist">

We are seeking a highly skilled Incident Management Specialist to join our team. In this role, you will be responsible for managing incidents, restoring high-priority incidents within Service Level Agreements (SLAs), recording outages to measure availability targets, and working within a roster for On-Call duties 24/7.

">Key Responsibilities:">
  • ">
  • Chair Conference/Technical Bridge calls to orchestrate the resolution of incidents.">
  • Manage incidents with urgency to restore service as soon as possible and within SLAs.">
  • Liaise with internal and external stakeholders to ensure they receive appropriate communication.">
  • Keep track of progress of all priority incidents against incident SLAs.">
  • Ensure accurate maintenance of incident cases and records.">
  • Assist in the completion of Post-Incident Reports.">
  • Ensure outage records are complete for each incident that requires it to measure availability.">
">Requirements:">
  • ">
  • Experience in a Service Desk or Incident Management team.">
  • Working knowledge of ServiceNow is an advantage.">
  • Good technical understanding across the board.">
  • Demonstrated ability to build and maintain effective working relationships.">
  • Strong interpersonal skills and proven ability to communicate comfortably with stakeholders.">
  • Excellent verbal and written communication skills.">
  • Highly effective in managing multiple activities, priorities, dependencies, and risk.">
">

Our mission is to provide exceptional service and support to our customers. We strive to create a collaborative and inclusive work environment that promotes professional growth and development.

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Join us in delivering outstanding results and making a positive impact in our community.

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We offer a range of benefits, including competitive salaries, comprehensive training programs, and opportunities for career advancement.

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Elevate your career and become part of a dynamic team that values innovation, teamwork, and customer satisfaction.

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