Scooter Operations Manager
2 weeks ago
At Neuron Mobility, we're leading the way in shared e-scooter transportation across Australia, New Zealand, and beyond. As a dynamic and innovative company, we're constantly pushing boundaries to deliver a seamless experience for our customers.
We're seeking an experienced Scooter Operations Manager to join our team in this key role. Reporting directly to the City Operations Manager, you'll be responsible for overseeing the day-to-day operations of our e-scooters, ensuring they're deployed efficiently and effectively to meet customer demand.
Your primary focus will be on managing a team of Ground Patrollers and Drivers, as well as coordinating the retrieval and return of e-scooters to designated parking stations. You'll also be responsible for ensuring timely pick-up of assigned e-scooters from consolidation areas, performing quality control and basic maintenance checks, and providing training to new staff members.
This is an exciting opportunity for a motivated and hands-on leader who's passionate about delivering exceptional customer experiences. If you have a strong background in logistics or transportation management, excellent communication skills, and a proven ability to work under pressure, we'd love to hear from you.
In return for your expertise and enthusiasm, we offer a competitive salary of $85,000 per annum, based on 37.5 hours per week. This includes:
- Basic administrative tasks such as shift scheduling and manpower deployment planning
- Managing Ground Patrollers & Drivers in retrieving and returning scooters to designated parking stations
- Ensuring timely deployment of e-scooters at designated stations to support consumer demand
- Ensuring timely pick up of assigned e-scooters from scooter consolidation areas
- Performing quality control and basic maintenance on e-scooters
- Training new Operations staff members and conducting refresher training
- Ensuring the Operations team adheres to the Operations Standard Operating Procedures
We value our employees' contributions and strive to create a positive, inclusive work environment that encourages collaboration, innovation, and continuous learning. Our core values are Make It Happen, Be Proactive, Trust Facts Over Opinions, Stay Curious, and Do More With Less.
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