Strategic Operations Director

3 days ago

Sydney, New South Wales, Australia beBeeStrategic Full time $250,000 - $300,000

Strategic Operations Director

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Urban Rest is seeking an experienced Strategic Operations Director to drive the company's ambitious growth targets. The successful candidate will be responsible for leading and implementing operational strategies, overseeing expansion into new markets, and managing global P&L accountability.

Key Responsibilities:
  • Develop and implement operational strategies to support Urban Rest's growth targets.
  • Oversee expansion into new markets, including operational due diligence, regulatory compliance, and market entry strategies.
  • Hold global P&L accountability, ensuring strong commercial outcomes across all markets.
  • Champion change management initiatives to align people, processes, and systems during periods of transition and scaling.
  • Operational Excellence
    • Optimize resource allocation, balancing cost effectiveness with service excellence.
    • Implement scalable, efficient processes that support a consistent, high-quality guest experience.
    • Ensure organisational readiness and smooth adoption of new systems, processes, and structures.
  • Team Development and Leadership
    • Lead, mentor, and inspire a diverse, international team.
    • Guide teams through change with clear communication, engagement, and support to minimize disruption and maximize adoption.
    • Drive workforce planning, talent acquisition, succession planning, and leadership development to support global growth.
  • Financial and Risk Management
    • Work closely with finance to develop budgets, forecasts, and financial models that support growth while managing operational costs.
    • Ensure compliance with local and international regulatory requirements, health and safety standards, and company policies.
    • Lead risk management initiatives, including crisis management and continuity planning, to safeguard operations.
  • Technology and Innovation
    • Partner with IT to lead digital transformation initiatives.
    • Introduce and integrate AI-driven solutions to enhance operational decision-making, streamline workflows, and improve guest satisfaction.
    • Ensure organisational readiness and smooth adoption of new technologies and tools.
Requirements:
  • Minimum 10+ years of senior operations experience, preferably within the hospitality, real estate, or property management sectors.
  • Proven experience in managing large-scale operations, ideally with international exposure.
  • Experience in leading large-scale transformation and change management programs is highly desirable.
Benefits:
  • Access to short-term bonus plan, long-term incentive plan, and equity grant.
  • Flexible hours and the option to work from home when business allows.
  • ME Days (Mental health days) and Volunteer Day available per year.
  • Employee, friends and family discounts at Urban Rest properties.

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