Business Operations Director
1 week ago
Job Title: Business Operations Director
The company is seeking an experienced Business Operations Director to oversee end-to-end operations across product, service delivery, collections, and customer service. The ideal candidate will have a strong understanding of product delivery, customer service, and credit/collections experience in the FinTech or consumer finance space.
Key Responsibilities:
- Oversee day-to-day business operations to ensure seamless delivery of products and services.
- Partner with Product and Technology teams to implement new features and improve operational efficiency.
- Manage collections and credit processes while ensuring regulatory compliance.
- Lead and support customer service teams to deliver high-quality experiences.
- Drive continuous improvement across systems, processes, and vendor relationships.
Requirements:
- Experience as a Business Operations Director or similar role within FinTech or consumer finance.
- Strong understanding of product delivery, customer service, and credit/collections.
- Start-up or scale-up background with the ability to wear multiple hats.
- Commercial mindset with experience working alongside Sales teams.
Benefits:
- 4 days in the office.
- 12 month FTC.
What You'll Bring:
- Operational expertise with experience in managing cross-functional teams.
- Ability to drive business growth through process improvements.
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