Team Leader, Small Business Lending, VIC

2 weeks ago

Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Team Leader, you'll play a key role in leading a team of bankers to deliver excellent outcomes for customers across the functions that sit within the National Business Centre, including Cashflow Solutions, Lending Solutions, Customer Engagement, and Remote Optimisation & Delivery teams.

Key Responsibilities

  • Overall sales & revenue performance measured by Business Lending FUM drawn and other cross-sell opportunities.
  • Reduction in customer & product attrition across Business Lending, Home Lending, Business Accounts and Working Capital
  • Driving outstanding customer experience and outcomes measured through Net Promotor Score improvement
  • Team productivity to ensure that customers are efficiently & proactively managed through a well-executed sales operating rhythm measured through response times & successful conversion of opportunities
  • Overall accountability for having a well-managed business relating to operational risk and credit risk
  • Establishing a coaching culture where bankers and leaders develop deep credit expertise and are able to reach their full potential and where learning is embraced & embedded
  • Developing strong relationships, influencing & collaborating with internal stakeholders to solve complex problems. Creating a truly customer-focused culture (deeply embedded practices such as quality needs-based conversations, acting on customer feedback, resolving complex complaints etc.)
  • Delivering exceptional customer responsiveness through the effective operational management of the business (resource planning, rostering, operational efficiencies etc.)

Requirements

  • Coaching: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.
  • Stakeholder management: The ability to identify, understand and anticipate the needs of those who can affect or be affected by your work in order to gain commitment.
  • Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
  • Problem solving: The ability to identify and critically evaluate problems, and/or interconnections and patterns across a broader system, for the purpose of finding and implementing a solution.
  • Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.
  • Influencing: The ability to gain the commitment of others through a range of techniques.
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
  • Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.
  • Strategy Development: Creating a purpose, mission and/or plan to achieve long term goals and objectives. This might include strategy relating to: customers, workforce, segments, brand etc.
  • A passion for helping Business Owners thrive.
  • Deep Commercial Credit experience – expertise in SBB lending processes & credit policy.

Why Join Us?

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

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