Dedicated Home Support Team Manager

1 week ago

Brisbane, Queensland, Australia beBeeLeadership Full time $45,000 - $60,000

We are seeking a compassionate, patient and detail-oriented Team Leader with excellent communication and writing skills to lead a small dedicated team providing high-quality home-based support to a young female client with disabilities.

This role offers consistent work hours of approx. 30 hours per week Monday to Friday with occasional weekend shifts. The position involves active shifts with the client as well as leadership of the support team.

About the Role
  • Lead & Manage Support Team: Plan direct train roster and maintain a small team of support staff ensuring consistent person-centred care for a young female client with disabilities.
  • Recruiting Staff: Participate in the recruitment of new staff members ensuring they meet the requirements and values of Zoe's Village.
  • Onboarding & Inducting New Staff: Oversee the onboarding and induction process for new staff ensuring they are equipped with the necessary knowledge and training to deliver high-quality care.
  • Active Shifts with Client: Provide full personal care and hands-on support during shifts including meal support hygiene assistance mobility and other daily activities.
  • Community Access Support: Assist the client in accessing the community including accompanying them on outings facilitating participation in social activities and promoting independence and inclusion in community settings.
  • Plan & Direct Day-to-Day Operations: Organise and manage the client's activities appointments and routines while maintaining effective communication with the support team.
  • Training & Development: Lead training sessions and performance reviews for staff to ensure the highest standards of care and professional growth.
  • Coordinate Appointments & Medical Care: Book and confirm medical and therapy appointments for the client. Work closely with healthcare providers to ensure all staff are informed of any updates.
  • Support Implementation: Ensure that strategies of support including communication strategies for nonverbal clients are followed and updated as needed. Communicate any changes to staff promptly.
  • Health & Safety: Promote and maintain a safe healthy environment for both the client and staff. Conduct risk assessments and manage incidents effectively.
  • Technology Use: Confidently use PODIO rostering tools and other relevant software to manage shifts appointments and care plans—or be willing to quickly learn and adapt to these tools to ensure smooth team communication and operations.
  • Attention to Detail: Ensure every aspect of the client's care scheduling and communication is handled with precision and accuracy.
  • NDIS Registration & Compliance: Maintain a strong understanding of NDIS guidelines and ensure all services are compliant with regulations. Help with NDIS invoicing and ensure proper documentation for audits and reviews.
  • Record Keeping: Maintain clear accurate and detailed records related to client care staff schedules and compliance requirements. Ensure all documentation is updated and stored in accordance with company policies and NDIS standards.
  • Behaviour Support: Experience or training in behaviour support strategies to address complex behaviours associated with intellectual disabilities.
What We Offer

This role offers consistent work hours of approx. 30 hours per week Monday to Friday with occasional weekend shifts.

The position involves active shifts with the client as well as leadership of the support team.

How to Apply

Please submit your application by [insert method].

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