Customer Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerSupport Full time $65,432 - $123,456
About the Role

We're seeking a Customer Support Specialist to join our team. In this role, you'll play a vital part in helping customers navigate financial challenges.

As a customer-facing representative, your primary responsibility will be to assess applications and make recommendations to provide genuine assistance to customers experiencing financial hardship.

You'll also be responsible for providing empathy and guidance to customers, directing them to appropriate counselling services when necessary.

To succeed in this position, you'll need strong communication skills, the ability to work under pressure, and a passion for delivering exceptional customer service.

  • Assess customer applications and make recommendations for assistance.
  • Provide empathetic support to customers and direct them to relevant resources.
  • Maintain relationships with customers throughout the application process.

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