Cloud Network Service Engineer

4 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time
About the Role

We are seeking a highly skilled Service Engineer to join our Cloud Networks team in Group Technology. As a Service Engineer, you will partner with customers and the broader network and infrastructure teams to focus on architecting cloud networks and edge connectivity solutions, as well as being accountable for their delivery.

Key Responsibilities
  • Design and Architecture: Lead the design and architecture of public cloud network and security infrastructure patterns, including edge connectivity, as well as ensuring solutions are scalable, secure, and efficient.
  • Stakeholder Engagement: Collaborate with business and infrastructure stakeholders to develop new cloud network solutions and ensure alignment with evolving requirements and architectural strategies.
  • Project and Initiative Delivery: Conduct detailed analysis of new initiative requirements, including cost estimation and resource planning, followed by the cross-functional coordination and execution of these initiatives.
  • Troubleshooting and Support: Provide leadership in troubleshooting and resolving complex, multi-domain networking issues.
  • Service Improvement: Drive service improvement initiatives, enhancing the operational support and performance of cloud network services.
  • Capacity Planning and Monitoring: Contribute to infrastructure planning, capacity assessments, and performance monitoring, as well as collaborating with third-party vendors to maintain stability and scalability.
  • Governance and Strategy: Support the development of technology strategies, standards, and governance to ensure alignment with organizational goals.
What We Offer

As a Service Engineer in our Cloud Networks team, you will have the opportunity to work with a talented group of professionals, develop your skills and expertise, and contribute to the success of our organization. We offer a competitive remuneration package, a great culture, and a range of benefits, including access to banking, wealth, and insurance benefits.

Requirements
  • Experience: Significant IT industry experience, with at least five years in a technical role within a complex IT infrastructure environment.
  • Public Cloud Expertise: Knowledge of public cloud infrastructure and understanding of networking components like virtual networks, subnets, IP addressing, routing, security groups, load balancers, and firewalls.
  • Multi-Cloud and Migration: Experience managing and integrating networks across multiple cloud providers (e.g., Azure, AWS, Google Cloud), as well as migrating on-premises networks to cloud environments or between different cloud providers.
  • Security Best Practices: Strong understanding of security best practices in cloud environments, including network segmentation, encryption, and access control.
  • Automation and Provisioning: High-level experience with provisioning automation using Infrastructure-as-Code (IaC) tools such as Terraform, Git, Python, and Ansible.
  • Certifications: Relevant certifications such as AWS Solutions Architect, AWS Advanced Networking, Azure Network Engineer Associate, and Cisco certifications like CCNA or CCNP.
  • Networking Skills: Proficiency in TCP/IP networking, DNS, DHCP, VPN, firewalling, micro-segmentation technologies, and network monitoring tools. Experience with software-defined networking overlays (SDN) such as VXLAN EVPN or VMware NSX is a plus.
  • Problem-Solving: Strong analytical, problem-solving, and troubleshooting skills, including experience with diagnosing and resolving complex network issues.
  • Industry Experience: Experience in a complex, enterprise financial services environment is desirable.
  • Communication: Excellent verbal and written communication skills.
  • Service Management: Understanding of the ITIL framework, including incident, change, and problem management.
  • Project Management and DevOps Tools: Familiarity with project management and DevOps tools such as Jira.

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