Cloud Engineer for Network Services

1 month ago

Sydney, New South Wales, Australia Amazon Full time

About Us:


Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to meet the needs of our customers.


We are a diverse and inclusive team that values work-life harmony, recognizing that achieving success at work should never come at the expense of sacrifices at home.


In this role as a Cloud Support Engineer for Network Services, you will be part of our Sales, Marketing, and Global Services (SMGS) team, responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including public sector.


You will interact with leading companies and believe that world-class support is critical to customer success. Our team is passionate about cloud computing and believes that it is essential to provide exceptional support to our customers, ensuring their success and growth in the cloud.


Your Responsibilities:


As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all cloud products, arming our customers with the necessary tools and tactics to get the most out of their product and support investment.


Every day will bring new and exciting challenges on the job while you:



  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Interact with leading engineers around the world
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
  • Drive customer communication during critical events
  • Drive projects that improve support-related processes and our customers' technical support experience
  • Write tutorials, how-to videos, and other technical articles for the developer community
  • Work on critical, highly complex customer problems that may span multiple AWS services

Your Qualifications:


To be successful in this role, you will need to have a Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience.


You should have good knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion - Detection and Prevention Services), good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux), and experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing).


Benefits:


We offer a competitive salary of $120,000 per year, plus additional benefits such as training programs to help you develop the skills required to be successful in your role, career development opportunities, and a flexible work environment that allows you to work in the office every day or in a hybrid work model near one of our New Zealand Amazon offices.


About the Team:


AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.


Salary: $120,000 per year

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