Insurance Claims Specialist
1 month ago
We are seeking a highly skilled and experienced Insurance Claims Specialist to join our team at the Royal Automobile Association of South Australia. As a key member of our Claims team, you will be responsible for managing home building, complex, and high-value claims to successful conclusion for our members.
Key Responsibilities- Seek, interrogate, and assess information through claims records, internal procedures, and liaison with staff, loss adjusters, and builders to ensure sound technical claims decisions are made in relation to cost, quality, and timeliness.
- Ensure the effective management of legal liability claims, providing members with a positive claims experience, negotiation settlements with all parties, liaison with solicitors, agents, and court attendance where required.
- Deliver exceptional and professional service to members that require additional claims support due to unique circumstances.
- Collaborate with the Case Management Team Leader to develop and implement effective claims strategies.
- Proven experience in General Insurance Home Claims, with a strong understanding of Home Building Insurance processes, procedures, and guidelines.
- Sound knowledge of the General Insurance Code of Practice, Privacy Principles, and required legislative requirements arising from relevant Acts.
- Excellent communication and interpersonal skills, with the ability to build strong working relationships with stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement change.
The Royal Automobile Association of South Australia is one of the state's largest and most iconic organisations, proud to deliver our trusted range of motor, home, and travel services to over 820,000 members. We're committed to building a workplace that's diverse and inclusive, where employees are valued for their unique qualities and contributions.
What We Offer- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan
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