Operational Leadership Professional
2 days ago
We are seeking an experienced Operational Leadership Professional to oversee a portfolio of venues across Regional Victoria.
This role is perfect for a proactive leader who thrives in a fast-paced hospitality environment and is passionate about driving growth, elevating customer experience, and building high-performing teams.
Key Responsibilities:
- Venue Growth – Partner with Venue Managers to deliver like-for-like sales growth, shape quarterly sales strategies, and ensure menu innovation and product performance.
- Customer Experience – Champion exceptional service, embed best-practice SOPs, and audit venues monthly to maintain a 4.5+ star rating.
- Leadership & People – Coach, mentor, and develop Venue Managers, with a strong focus on progression through our Advance programs.
- Safety & Compliance – Promote a safety-first culture, ensuring compliance targets are achieved across your patch.
- Hands-On Engagement – Be on the ground with your teams, working at least 2 operational shifts per week to support, guide, and lead by example.
Requirements:
- Proven multi-site leadership experience within hospitality.
- Strong commercial acumen with a track record of lifting sales performance.
- A people-focused leader who builds trust, develops talent, and drives accountability.
- Excellent communication, stakeholder management, and problem-solving skills.
- A passion for hospitality and creating memorable customer experiences.
About Us:
- We offer a network of 200+ venues across Australia & New Zealand.
- Career pathways supported by structured training, mentoring & progression programs.
- Opportunities to shape the future of some of the most exciting hospitality brands.
- A supportive leadership team that backs you to succeed.
This is your chance to step into a pivotal role where no two days are the same, and your leadership directly shapes the success of our venues.
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