Home Customer Experience Specialist
2 weeks ago
Our ideal candidate will play a key role in the delivery of an exceptional customer experience across the entire homebuyer journey. This will involve working closely with customers to understand their needs and preferences, and facilitating appointments and site visits throughout the building process.
Key responsibilities will include:
- Coordinating and facilitating appointments with homebuyers to ensure a seamless and efficient experience
- Facilitating home buyer customisation processes, including interior and exterior colour schemes, fittings, fixtures and landscaping
- Organising site visits during the build process to ensure customers are kept informed and engaged
- Providing timely updates to the home buyer throughout the building process and ensuring all database entry and relevant correspondence is accurately recorded
- Liaising with construction and internal teams as required to resolve any issues or concerns that may arise
The successful candidate will have strong customer service skills, with the ability to relate and understand customers' needs. They will also be proficient in administrative tasks, with a high level of attention to detail and problem-solving skills.
This is a full-time, permanent opportunity with a competitive remuneration package and benefits.
Benefits Include:
- Free access to lifestyle services
- Health and wellbeing initiatives
- Financial services and products
We are committed to providing our people with broad experiences to build a successful career.
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