Customer Experience Home Loan Expert

1 day ago


Brisbane, Queensland, Australia beBeeConsultant Full time $65,000 - $75,000
Job Overview

We are seeking a highly skilled Service and Support Specialist to join our dynamic team. As the first point of contact for customers, you will be responsible for guiding them through the home loan application process from start to finish.

Key Responsibilities
  • Respond to customer enquiries via Live Chat and inbound calls, providing expert guidance on our home loan journeys and application processes
  • Work closely with lenders, solicitors, valuers, and settlement agents to ensure seamless loan settlements
  • Monitor and manage approval conditions, ensuring compliance with lender policies
  • Update customer records and manage workflows using Salesforce and other systems
  • Maintain high standards of service and professionalism in every customer interaction
  • Support team operations and contribute to continuous improvement initiatives
Requirements
  • 1 year of experience in home lending or a similar customer service role
  • Strong verbal and written communication skills
  • A calm, professional, and empathetic approach to customer interactions
  • Ability to manage multiple priorities with attention to detail
  • Proactive mindset with strong problem-solving skills
  • Familiarity with Salesforce, Genesys, or similar platforms
  • Ideal experience handling Live Chat enquiries in a financial services environment
  • Understanding of home loan settlement processes, approval conditions, and documentation
  • Awareness of compliance obligations, including responsible lending
  • Exposure to PEXA or other digital settlement tools is a plus
About Us

Our company is a fast-growing FinTech that reshapes how Australians compare and choose financial products. From insurance to energy and home loans, we make smart decisions simple.

We are a values-led team that thrives on collaboration, ownership, and innovation - all while keeping our customers at the heart of what we do.

Sound like the perfect fit?
  • Home Loan Expert

    6 days ago


    Brisbane, Queensland, Australia beBeeMortgage Full time $80,000 - $120,000

    **Expert Home Loan Advisor Opportunity**Are you a motivated and experienced professional seeking a new challenge? We have an exciting opportunity for a skilled home loan advisor to join our team. As a key player in our business, you will be responsible for helping customers achieve their dreams of owning a home.**Your Role:**We are seeking someone with...

  • Home Loan Expert

    5 days ago


    Brisbane, Queensland, Australia beBeeLending Full time $131,677 - $141,002

    Job Title: Home Loan Consultant A Home Loan Consultant is responsible for engaging with customers who have recently completed a home loan comparison enquiry. Your role is to understand their needs and guide them through the next steps of the lending process. Key Responsibilities:Contact customers and engage in solution-focused conversations to identify the...

  • Home Loan Expert

    5 days ago


    Brisbane, Queensland, Australia beBeeCustomer Full time $96,100 - $124,900

    We empower Australians to own their dream homes by delivering exceptional home loan experiences.Key Responsibilities:Promote a customer-obsessed cultureDevelop high-performing sales strategies for home loansProvide world-class lending services, ensuring customer satisfaction and complianceCollaborate with cross-functional teams to drive business growth and...


  • Brisbane, Queensland, Australia beBeeCustomerService Full time $65,000 - $75,000

    Key Role:Home Loan Service ConsultantWe are seeking a highly skilled and compassionate individual to support customers from loan enquiries through to settlement. This role involves being the first point of contact for customers via various channels, providing empathetic and high-quality service.About the Job:Job Description:Support customers via Live Chat,...


  • Brisbane, Queensland, Australia beBeeMortgage Full time $90,000 - $120,000

    Home Lending Specialist OpportunityThis role involves meeting customers at their convenience, guiding them through the home loan process with confidence and care.You'll have the autonomy to manage your own schedule and build strong referral networks to generate new business opportunities.Key Responsibilities:Help people achieve their dream of homeownership...

  • Home Loan Expert

    3 days ago


    Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

    About this roleWe are seeking a dedicated Home Loan Consultant to support our valued customers in achieving their dream of home ownership.Key responsibilities include:Verifying client documentation for accuracy and completenessMaintaining communication with lenders to ensure timely progress updates


  • Brisbane, Queensland, Australia beBeeMortgage Full time $80,000 - $140,000

    Home Loan SpecialistAs a skilled and experienced Home Loan Specialist, you will be responsible for providing expert lending solutions to customers navigating the complex home loan process. Your key objective is to guide clients through their journey, ensuring they make informed decisions about their financial futures.With access to cutting-edge technology...


  • Brisbane, Queensland, Australia beBeeLoan Full time $80,000 - $100,000

    As a Home Loan Specialist, you'll play a pivotal role in guiding Australians through their home loan journey. With our cutting-edge platform, AI-enhanced support, and comprehensive training, you'll have the opportunity to elevate your career and make a meaningful impact on people's lives.Key Responsibilities:Support customers via phone, email, and...


  • Brisbane, Queensland, Australia beBeeCustomerFocus Full time $100,000 - $130,000

    Home and Investment Lending ExpertWe are shaping a world where people and communities thrive.Your Key ResponsibilitiesSupport customers to achieve their goal of owning or investing in a propertyBuilt strong relationships with customers to guide them through the home loan journeyDeliver exceptional customer experience, ensuring complete satisfactionExpand...


  • Brisbane, Queensland, Australia beBeeMortgage Full time $80,000 - $140,000

    About This OpportunityThis is a self-employed, commission-based role with Australia's most iconic and trusted home loan brand.Key ResponsibilitiesTap into a steady stream of pre-qualified customer appointments booked by our in-house sales associates.Provide expert lending solutions and guide customers through their home loan journey.Harness our pioneering...