Administrative Liaison Specialist

1 week ago

Castle Hill, Australia beBeeCustomerCentricity Full time $61,800 - $77,400
Role Summary:

GenesisCare is seeking a Patient Services Officer to join their supportive team at the Norwest Clinic. In this role, you will play a critical part in the patient's cancer journey as their first point of contact.

This fast-paced position involves working across various workstations where priorities can change quickly. Your ability to respond efficiently, helpfully and empathetically is essential.

Key Responsibilities:
  • Work efficiently in an administrative environment where customer focus remains the top priority.
  • Act as the initial point of contact for patients and provide excellent customer service face-to-face and over the phone.
  • Manage competing priorities and adapt to ongoing changes in the environment.
  • Book and confirm patient appointments and consultations.
  • Process relevant paperwork including data entry.
  • Ensure the smooth running of the clinic.
  • Liaise with the team to maintain efficient processes.
  • Manage patient records and file patient notes.
Requirements:
  • Demonstrate ability to provide exceptional patient care and customer service.
  • Exhibit strong organisation and communication skills with internal and external stakeholders.
  • Proven experience working independently and as part of a team.
  • Exceptional phone manner with high volume patient inquiries.
  • High attention to detail and organisational skills.
  • Medical secretary background.
Benefits:
  • Qantas membership discount.
  • Gym membership and Bupa discounts.
  • Access to My Fitness Passport.
  • Opportunities for professional development.
  • Working for a leading healthcare provider.
  • Free confidential support services.
  • Award-winning development programs.
About GenesisCare:

Join a progressive team of healthcare professionals dedicated to delivering the best life outcomes. Our passion for better cancer care drives our mission to design care experiences that matter.

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