Senior Gaming Operations Manager

3 weeks ago

Croydon, Australia Frontline Hospitality Melbourne East Full time

Frontline Hospitality Melbourne East

A reputable pub group in Victoria is seeking a highly skilled Assistant Venue Manager to join their leadership team.

Salary: $80,000 - $90,000 per annum + Super

The successful candidate will be responsible for overseeing the gaming room, ensuring compliance with regulations, and providing exceptional food and beverage service.

About the Role:

  • Supervise and manage gaming operations within the establishment, adhering to all relevant regulations and guidelines.
  • Maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
  • Train, schedule, and support gaming staff to deliver outstanding customer service.
  • Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
  • Provide exceptional support to the leadership team.
  • Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
  • Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
  • Support the Venue Manager in maintaining inventory and ordering supplies as needed.
  • Demonstrate a proactive approach to problem-solving and conflict resolution.

Requirements:

  • Proven experience in managing gaming facilities or equivalent gaming experience.
  • Possess all required licenses (RSA, RSG Modules).
  • Exceptional food and drinks knowledge.
  • Strong leadership and communication skills to effectively manage staff and interact with guests.
  • Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
  • A customer-focused mindset with a dedication to providing exceptional service.
  • Knowledge of local regulations and laws related to gaming activities.
  • Ability to work flexible hours, including weekends and holidays, as per the demands of the business.

Benefits:

  • Career progression across multiple venues in Victoria.
  • Free on-site parking.
  • Free staff meals on shift.
  • Community and family-focused culture.

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