Executive Gaming Operations Manager

2 weeks ago


Croydon, Australia Frontline Hospitality Melbourne East Full time

Frontline Hospitality Melbourne East seeks a seasoned Executive Gaming Operations Manager to oversee the smooth operation of our gaming facilities. With a focus on delivering exceptional guest experiences, you will play a vital role in ensuring compliance with regulations and maintaining a safe and enjoyable environment for patrons.

Key Responsibilities:

  • Supervise and manage gaming activities, ensuring adherence to all relevant regulations and guidelines.
  • Monitor and maintain gaming equipment and facilities to guarantee a secure and enjoyable atmosphere for guests.
  • Train, schedule, and support gaming staff to provide outstanding customer service.
  • Collaborate with the leadership team to develop and execute promotions and events to attract new gaming customers.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Maintain accurate records of gaming activities, financial transactions, and compliance documentation.

About You:

  • Proven experience in managing gaming facilities or equivalent gaming experience.
  • Possession of all required licenses (RSA, RSG Modules).
  • Strong leadership and communication skills to effectively manage staff and interact with guests.
  • Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
  • A customer-focused mindset with a dedication to providing exceptional service.
  • Knowledge of local regulations and laws related to gaming activities.

What We Offer:

  • Career progression across multiple venues in Victoria.
  • Free on-site parking.
  • Free staff meals on shift.
  • Community and family-focused culture.

$75-80K + Super



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