Location Manager

1 month ago

Gladstone, South Australia Anchor Hanover Full time

About the Role

At Anchor Hanover, we're committed to providing older people with independence and security within a happy community. As a Location Manager, you'll play a vital role in ensuring our residents receive the best possible care and support.

The Location Manager role is diverse and involves working with departments across the organisation, so you'll need to feel confident taking the lead on managing relationships with key stakeholders and partners.

You'll be responsible for:

  • Managing properties and supporting residents to live independent lives
  • Letting properties, managing rent accounts, dealing with anti-social behaviour and ensuring repairs are carried out
  • Listening to residents and dealing with issues before they become a complaint
  • Maintaining resident trust and confidence in Anchor Hanover through effective communication, setting expectations and delivering
  • Managing the location's budget and service charge accounts ensuring residents' homes are well maintained and repairs are completed to a high standard
  • Ensuring the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
  • Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs
  • Connecting with residents, to encourage inclusion in social events both internally and in the wider community

To view a full job description for this role, please copy and paste the link below:

https://bit.ly/Rented-Housing-Location-Manager

A career with Anchor Hanover is all about providing older people with independence and security within a happy community.

We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.

At the heart of every Anchor Hanover community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor Hanover is the best place to build your career.

Are you the one?

Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.

Ideally you will have previous housing or care experience and worked with vulnerable client groups, but that's not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn.

Anchor Hanover – a great place to work

Anchor Hanover is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

  • Gym, fitness and wellbeing discounts
  • Mental health support
  • Flexible working options

Finance

  • Pension plan – contribute between 4% and 8% and we'll match it or better
  • Quick and easy pension transfer service
  • Savings and financial advice, loans, free life assurance
  • Discounts on shopping, holidays, phones, technology and more

Career

  • Ongoing personal and professional development programme
  • Leadership Pathways online learning resources
  • Career progression and promotion opportunities

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