Financial Service Customer Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $110,000

Job Overview

This role is responsible for providing exceptional customer service and support to customers who have fallen victim to fraud and scams.

The ideal candidate will work in a fast-paced call centre environment with a rotating roster, requiring in-office attendance for training, followed by hybrid working arrangements with a mix of home and office hub days (20% in-office requirement).

Main Responsibilities

- Deliver excellence in customer service and innovation through in-depth scam conversations and exercising judgment to assess potential scams
- Adhere to protocols, processes, and procedures, and adapt to change
- Multitask across several banking tools

Skill Requirements

- Strong problem-solving and decision-making capability
- High level of personal integrity and commitment to confidentiality and privacy principles
- Preferred experience in the Financial Services Industry, focusing on Online and Mobile roles
- Demonstrated excellence in customer service, including personal, written, and verbal skills
- Ability to resolve basic customer complaints

Your Success Factors

Your strong customer service skills will enable you to build and maintain positive relationships with customers by resolving and identifying potential fraud/scam activity, ensuring effective banking. You will also demonstrate:
- Think outside the box and provide solutions that meet customers' financial needs.
- Perform well in an ambiguous environment.
- Interact with a wide range of customers and colleagues.
- Deliver excellent customer service.
- Work effectively in a fast-paced and highly regulated environment.

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