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Senior Surveillance Operations Manager

2 months ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time

**Job Summary**

The Echo Entertainment Group is seeking a seasoned leader to fill the role of General Manager, Surveillance. As a key member of our team, you will be responsible for leading the strategic management and direction of the Surveillance function to ensure the long-term safety and security of our guests and team members.

**Key Responsibilities**

• Oversee the management and daily operation of the Surveillance division to achieve business and departmental objectives

• Formulate measures to enhance the protection of our assets and prevent and detect criminal, illegal, and undesirable activity

• Lead the development of surveillance strategies and standards while ensuring consistent and high-quality delivery of technical advice and support

• Provide leadership to the Surveillance team, including identifying team member development opportunities and fostering future talent

• Liaise with our Investigations team to ensure casino operations are conducted in accordance with the highest standards of integrity

**Requirements**

• Extensive experience in surveillance and management within the casino industry

• Broad experience in casino game protection surveillance, knowledge of casino gaming, scams, and cheating techniques across multiple game types and management

• Understanding of laws as they relate to our organization, in particular, Casino Control Act and regulations, NSW Liquor Act, Security Industry Act, and Crimes Act

• Demonstrated competency in workforce planning, coaching, management, and engagement

• Ability to communicate and implement all statutory processes

**What We Offer**

• Complimentary meal on site every day, including hot meals, sandwich bar, and more

• Discounted parking available in the city

• Flexible working arrangements

• 30% Discounts across award-winning restaurants and accommodation

• Lifestyle discounts, including gym memberships and dry-cleaning services

• Career development, training, and courses via our Academy – limitless career opportunities

• Mental Health and Wellbeing services

**Our Culture**

The Echo Entertainment Group is committed to creating a diverse, equitable, and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognize the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.