Surveillance Manager

1 month ago


Sydney, New South Wales, Australia Echo Entertainment Group Full time
Job Title: General Manager Surveillance

At Echo Entertainment Group, we are committed to creating a safe and secure environment for our guests and team members. We are seeking an experienced General Manager Surveillance to lead our Surveillance function and ensure the long-term safety and security of our operations.

About the Role

The General Manager Surveillance will be responsible for the overall strategic management and direction of the Surveillance function, ensuring compliance with regulatory expectations and mitigating risk. This includes overseeing the management and daily operation of the Surveillance division, formulating measures to enhance protection of our assets, and leading the development of surveillance strategies and standards.

Key Responsibilities
  • Oversee the management and daily operation of the Surveillance division to achieve business and departmental objectives
  • Formulate measures to enhance protection of Echo Entertainment Group's assets and prevent and detect criminal, illegal, and undesirable activity
  • Lead the development of surveillance strategies and standards, ensuring consistent and high-quality delivery of technical advice and support
  • Provide leadership to the Surveillance team, including identifying team member development opportunities and fostering future talent
  • Liaise with the Investigations team to ensure casino operations are conducted in accordance with the highest standards of integrity
Requirements
  • Extensive experience in surveillance and management within the casino industry
  • Broad experience in Casino game protection surveillance, knowledge of casino gaming, scams, and cheating techniques across multiple game types and management
  • Understanding of laws as they relate to the organisation, in particular, Casino Control Act and regulations, NSW Liquor Act, Security Industry Act, and Crimes Act
  • Demonstrated competency in workforce planning, coaching, management, and engagement
  • Ability to communicate and implement all statutory processes
What We Offer
  • Complimentary meal on site every day, including hot meals, sandwich bar, and more
  • Discounted parking available in the city
  • Flexible working arrangements
  • 30% Discounts across award-winning restaurants and accommodation
  • Lifestyle discounts, including gym memberships and dry-cleaning services
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • Mental Health and Wellbeing services
Our Culture

At Echo Entertainment Group, we are committed to creating a diverse, equitable, and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.


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