Healthcare Needs Coordinator

1 week ago

Melbourne, Victoria, Australia beBeeAccess Part time $65,470 - $85,980

About this role:

We are seeking a professional with a background in Community Health to fill an Intake and Access Officer position.

The successful candidate will be responsible for providing initial needs identification and administrative support across all our counselling, allied health and nursing programs.

This includes assessing client priority and eligibility for services, facilitating client appointments and operating in a complex funding environment.

Key responsibilities include:

  • Providing a warm and welcoming telephone based intake service
  • Triage of incoming calls, screening for eligibility and urgency, assessment of financial status, directing referrals and scheduling appointments
  • Working closely with internal and external stakeholders to facilitate appropriate and timely client care
  • Maintenance of accurate client information using TrakCare and Pracsoft/Medical Director, management of referrals through the My Aged Care website and assistance with Fee for Service referral processes

About you:

To be successful in this role, you will require excellent communication and interpersonal skills, as well as strong administration skills and attention to detail. You will also need to be highly organised, able to prioritise effectively and work under pressure in a fast-paced environment.

- Proven ability to work in a busy team environment with established procedures, deadlines and expectations.
- Excellent customer service skills and outstanding rapport building capacity.
- Ability to be proactive and find solutions, problem solve and take ownership of enquiries.
- Experience working with TrakCare in Community Health (highly desirable), Aged Care, Disability or similar.
- Meet position requirements, undertake a current Police Record Check, hold an Employee Working with Children Check, NDIS Worker Clearance Check and Current Victorian Driver's Licence.

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