Remediation Specialist

3 weeks ago

Sydney, New South Wales, Australia Tal Services Limited Full time
Job Description

Tal Services Limited is seeking a skilled Remediation Specialist to join our team. As a Remediation Specialist, you will play a critical role in supporting the analysis and end-to-end delivery of remediations impacting our customers and internal stakeholders.

Key Responsibilities:

  • Conduct root cause analysis of identified risks in consultation with the business
  • Work with stakeholders during remediation analysis to ensure development of a sound remediation approach and agreement on scope
  • Support the formulation of strategies and implementation plans for key corrective actions and preventative controls, including obtaining relevant approvals
  • Clearly document remediation details, decisions, and outcomes in the appropriate document format
  • Ensure high-quality data and record-keeping, which will support ad-hoc remediation reporting as required
  • Conduct data-based analysis to determine remediation volumes and financial impact to customers/business
  • Liaise with the business to understand as-is processes, both to enable policy-level review and provide recommendations for to-be processes where required
  • Support the frontline business by developing FAQs, fact sheets, and other supporting training documentation
  • Support Training and Development Teams with the roll-out of new processes that have been recommended due to a remediation
  • Liaise directly with customers via telephone contact or written communication as required to obtain information or provide updates
  • Work with the Individual Life, Line 1 Risk team on incident management and adequate visibility of all items identified requiring remediation
  • Ensure quality checks are completed where required, such as customer communications

Requirements:

  • 3+ years' experience within the financial services/life insurance industry
  • Familiarity with the Individual Life business unit and TAL-wide procedures, policies, and guidelines
  • Strong understanding of the life insurance industry, including detailed operational knowledge
  • Computer literacy and a good knowledge of relevant software, including MS Excel & PowerPoint
  • Experience with a life insurance administration and workflow system
  • Excellent written and verbal skills to articulate technical issues to key business stakeholders
  • Strong data analytical skills
  • Effective influencing and negotiation skills
  • Strong relationship management and stakeholder skills
  • Adept at problem-solving
  • Strong Customer Service skills
  • Familiarity with the relevant regulatory and legal compliance requirements (e.g. APRA/Life Act) of a life insurance company
  • Experience owning a process to independently manage a work stream
  • Experience working in projects, including Business Analysis, Project Management, or as an SME
  • Experience working in a financial remediation or operational risk & compliance role

Tal Services Limited values diversity in all its forms and is committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.

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