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Claims Management Professional
2 weeks ago
We are seeking a skilled Claims Management Professional to join our team.
About the Role:
- Key Responsibilities:
- Deliver exceptional claims management services to customers, adhering to industry standards and best practices.
- Maintain up-to-date knowledge of legislation affecting claims management and apply sound decision-making throughout the claim's lifecycle.
- Build and maintain positive working relationships with internal and external stakeholders.
- Ensure compliance with relevant regulations and provide timely, effective responses to customer needs.
- Manage a high volume of inbound and outbound calls in a fast-paced environment.
About You:
- You have experience in motor claims in a call-centre based environment.
- You possess tertiary or industry-specific qualifications.
- You can multi-task, navigate, and work throughout multiple systems and PDS in a timely manner.
- You have excellent verbal and written communication skills.
- You are proficient in systems, software, databases, reporting, and communication tools.
- You are skilled in interpreting complex information and making informed decisions.
