APAC Client Success Manager
4 days ago
Oxford Economics is seeking a seasoned customer success professional to manage subscription clients across APAC sales territory, ensuring retention and renewal of client accounts.
Key Responsibilities- Drive adoption and responsible for retention of client accounts through proactive service delivery and strategic account planning.
- Increase client usage of subscription services by identifying opportunities for growth and implementing targeted engagement strategies.
- Develop and deliver onboarding programs and provide ongoing training to ensure new client users achieve maximum value from our solutions.
- Monitor client health and identify upsell potential and cancellation risks through data analysis and regular stakeholder engagement.
- Provide exceptional support to clients, answering questions, and facilitating collaboration between internal stakeholders.
- Track client usage and key performance indicators for internal reporting and client success metrics.
The ideal candidate will possess a proven track record of customer success, 5+ years in a customer-facing role, and expertise in Salesforce.
Requirements- Proven customer success track record with demonstrated ability to drive revenue growth and retention.
- 5+ years of experience in a customer service or success role with a focus on account management.
- Proficiency in Salesforce and ability to leverage its capabilities to drive business outcomes.
- Excellent communication and problem-solving skills with the ability to adapt to changing priorities.
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