
Hotel Operations Manager
2 days ago
About Us
We want our team members to experience our services and be brand advocates. So, we provide amazing benefits from day one. Incredible discounts on stays, rapid career growth opportunities, local community involvement, volunteering and charitable giving, and diverse experiences.
The Role
As a Duty Manager, you will oversee daily operations and support the Front Office Manager in delivering exceptional guest experiences. A professional attitude and passion for customer service are essential, along with effective time management and problem-solving skills.
Your Responsibilities
- Process check-in/check-out of guests efficiently.
- Resolve guest issues promptly and professionally.
- Provide guidance, training and leadership to front office team members.
- Manage cash and hotel assets securely while on shift.
- Contribute to front office performance reviews and staff development.
- Support other hotel departments during peak times, maintaining high service standards.
- Ensure health and safety of all patrons, guests and staff.
Benefits
We offer a range of perks to our team members, including:
- Incredible discounts on stays at our hotels.
- Rapid career growth opportunities.
- Local community involvement and volunteering options.
- Charitable giving and making a positive impact.
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