Client Engagement Specialist

1 week ago

Perth, Western Australia beBeeAdvocacy Full time $60,000 - $80,000

Job Overview

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The role of Client Solutions Consultant is pivotal in our Contact Centre Team, serving as the initial point of contact for clients and connecting them to our customer service delivery model.

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Key Responsibilities:

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  • Providing exceptional customer service by answering calls and assisting clients to minimize phone traffic to sites
  • Achieving a high level of productivity by handling at least 60 calls per day
  • Liaising with various team members and sites to ensure seamless communication
  • Documenting and filing information accurately in our systems
  • Offering advocacy and providing information about our services and connecting clients with the wider community
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Requirements:

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  • Exceptional customer focus with strong interpersonal skills
  • Ability to communicate effectively with clients and build rapport
  • Provision of helpful solutions with a friendly demeanor
  • High motivation and drive to achieve customer service requirements and targets
  • Sound telecommunication skills
  • Experience keying and sourcing data into and from databases
  • Willingness to work in a structured environment with clear guidelines and procedures
  • Ability to obtain a satisfactory Police Clearance and Working with Children's Check
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What We Offer:

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  • Ongoing career development opportunities and access to national roles
  • Access to MedHealth Academy and professional development plans
  • Opportunity to complete a Certificate IV in Employment Services (subject to conditions)
  • Job stability and guaranteed full-time hours
  • Access to a range of benefits including discounts on health insurance, access to psychology services, ability to purchase additional leave, roadside assistance, and paid parental leave
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Why Work with Us?

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We strive to create a supportive, friendly, and focused working environment where everyone works together as a team. We foster a collaborative culture that encourages teamwork, individual growth, and diversity.

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Our fast-growing team represents a diverse array of life experiences, skills, and perspectives. We value these differences and welcome individuals from diverse backgrounds to join our inclusive workplace.

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We are an Equal Opportunity Employer, proudly welcoming people with disability, mental health conditions, people from diverse cultural and linguistic backgrounds, LGBTQI individuals, veterans, carers, and Indigenous Australians to our team.

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