Client Service Representative

3 weeks ago


Melbourne, Victoria, Australia FNZ Group Full time

At the FNZ Group, we are seeking a highly skilled Client Experience Associate to join our team. This 6-month fixed-term role will be pivotal in providing exceptional client service and support.

The ideal candidate will have minimum 2 years' experience in a fast-paced client service centre or high-service-level environment. Strong attention to detail is essential to understand customer inquiries, seek clarification, and provide complete and high-quality responses.

Key Responsibilities
  • Educating clients on products and services available on our platform, articulating complex issues in an effortless way.
  • Responding to incoming omnichannel communication with a warm and friendly image, maintaining a positive demeanour when dealing with challenging personalities.
  • Completing administrative processing to support service delivery, ensuring all queries and requests are actioned to a set standard of service levels.

In exchange for your skills and dedication, you can expect a competitive salary of $65,000 per annum, a hybrid work model, comprehensive health insurance, life insurance, additional annual leave days, sick days, and more.

What We're Looking For
  • A minimum of 2 years' experience in a similar role.
  • Strong communication skills, both written and verbal, including telephone etiquette.
  • The ability to acquire detailed knowledge of investments and procedures specific to your role.

We encourage you to apply with your cover letter and CV. Please note that we shortlist as we receive applications, so it's essential to submit your application early.



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