Business Solutions Specialist
3 weeks ago
We are seeking an experienced Business Solutions Specialist to join our team at Latitude Financial Services.
About the Role
This is a fantastic opportunity for a highly skilled professional to work with our specialist project teams on growth initiatives, pricing, customer experience, regulatory and compliance, product and process improvements.
As a Business Solutions Specialist, you will be responsible for providing direction to squad members and peers by collaborating across our business; identifying and initiating projects; driving the resolution of any issues that arise and holding yourself and the team accountable for results.
Key Responsibilities
- Work closely with the Product and Development teams to help prioritise and manage requirements
- Facilitate workshops with stakeholders to elicit, analyse and validate business processes, systems, and requirements
- Collaborate with CX and UX to ensure the solution delivers best possible customer experience
- Maintain the requirement repository with business rules and necessary process maps in Confluence
- Create and maintain user stories and acceptance criteria in JIRA
- Present information using visualisation techniques (e.g. process map, journey map, personas)
- Provide support to Product and Tech at discovery stage such as creating hypothesis using lean canvas, product roadmap, high level requirements/epics/features, technical feasibility
- Act as a liaison between technical teams and business teams/end-users, by translating technical terminology through simple oral and visual techniques and tools;
- Collaborate with squad members to clarify requirements and validate the implementation
- Support the requirements through development, testing and implementation phases or sprints.
- Liaise with other squads and projects when cross functional dependencies are identified.
- Liaise with external vendors who are delivering solution components through requirements, development, testing and implementation.
About You
We're looking for someone with:
Required Skills and Qualifications
- Business Analysis experience in a complex business domain, fintech, or fast growing fin services would be great
- Experience working as a Waterfall and Agile Business Analyst in a cross-functional Digital squad
- Understanding of Waterfall and Agile delivery (Scrum and/or Kanban)
- Excellent communicator with the ability to translate data into actionable insights
- Strong stakeholder management skills such as influence, negotiation and conflict resolution skills
- Strong written, verbal and presentation skills
- Mental agility and a growth mindset.
- Experience using Confluence and JIRA.
- Knowledge of Process mapping using BPMN 2.0
Benefits
- A competitive salary ranging from $85,000 - $115,000 per annum depending on your experience and qualifications.
- Flexible work arrangements - balance work and personal responsibilities
- Hybrid set up - work from home & the office
- 3 Days paid volunteer leave annually
- paid community service leave
- paid compassionate / bereavement leave
- Yearly salary reviews
Company Overview
We are Latitude Financial Services, partners in money. We may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans are what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Act Right, Show Care, Be Curious.
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