Product Support Specialist

2 weeks ago


Orange, Australia Epiroc Full time
About the Role

We are seeking a highly skilled and experienced Product Support Specialist to join our team at Epiroc. As a Product Support Specialist, you will be responsible for providing technical support and maintenance services to our customers.

Key Responsibilities
  • Provide technical support and maintenance services to customers, including troubleshooting and repairing equipment.
  • Develop and maintain strong relationships with customers and internal stakeholders.
  • Collaborate with cross-functional teams to ensure seamless delivery of services.
  • Stay up-to-date with industry developments and advancements in equipment technology.
  • Ensure compliance with Epiroc's safety, quality, and environmental policies and procedures.
Requirements
  • Relevant trade qualifications or equivalent experience in mechanical, electrical, or hydraulic repair.
  • Proven experience in customer-facing roles, with a strong focus on technical support and maintenance.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and problem-solving.
  • Strong attention to detail and ability to prioritize tasks effectively.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to the latest equipment and technology.


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