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Guest Services Ambassador

2 months ago

Mona Vale, New South Wales, Australia Pittwater RSL Full time

Pittwater RSL Club is seeking a highly motivated and customer-focused individual to join our team as a Director of First Impressions.

About the Role

We are looking for a superstar who has a real passion for the Pittwater RSL Club and wants to spread the word and educate our members and guests about all the Club has on offer.

Key Responsibilities

  • Deliver Exceptional Customer Service: Drive and provide exceptional customer service, encouraging repeat patronage and developing a rapport with Club members and guests.
  • Phone and Greeting Duties: Answer and direct phone calls in a friendly and efficient manner, taking detailed messages and forwarding them efficiently. Greet, offer direction, and provide suggestions to members and guests as they enter the Club, bid them farewell, and offer assistance as may be required upon exit.
  • Membership Promotion: Have a thorough knowledge of, promote, and sell the Club's membership system, including promotions and incentives offered to members.
  • Membership Management: Drive membership, check membership cards, and guests' photo identification.
  • Club Promotions and Activities: Ensure a comprehensive understanding of the Club's promotions and activities, including poker, lawn bowls, futsal, and upcoming shows.
  • Ticketing System: Maintain a thorough knowledge of the Club's ticketing system, including seat allocation and recording bookings.
  • Reporting and Feedback: Report significant issues, customer feedback, and recommendations to the Customer Service Manager on duty.
  • RSA/RCG Competency: Must have a current NSW RSA/RCG competency card or the ability to obtain.

Personal Attributes

  • Customer Service Skills: The ability to provide an exceptional level of customer service under pressure.
  • Communication and Teamwork: Excellent time management and troubleshooting abilities, effective communication skills, and the ability to work as part of a team.
  • People Person: You must be a person who loves people.

Working Arrangements

Applicants must be available to work a combination of shifts, including weekends, nights, and public holidays.