Effective Communications Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCommunicator Full time $83,925 - $118,755

As a key member of our team, you will play a vital role in ensuring the seamless operation of our telecommunications services.

Telecommunications Support Officer

The position is responsible for managing billing and cost governance for fixed, mobile, and network services, actioning MACD requests, and providing backfill support during planned leave and project work.

Collaborate closely with our Connectivity & Platforms team to maintain cost transparency, service continuity, and strong vendor performance.

Key Responsibilities:

  • Reconcile invoices, investigate discrepancies, and manage billing disputes
  • Prepare month-end journals and process internal chargebacks accurately
  • Maintain up-to-date registers of telco assets and services
  • Action service requests (MACDs) via ServiceNow and carrier portals
  • Coordinate bulk service activities such as site migrations and SIM swaps
  • Manage service escalations and ensure timely resolution of faults
  • Deliver clear, concise reporting on costs, inventory, and service performance
  • Collaborate with our Service Desk, Finance, Procurement, and project teams

Benefits:

  • Enjoy comprehensive health and well-being support, including our wellbeing hub and EAP support
  • Get unlimited access to a wide range of gyms and pools across Australia through our partnership with Fitness Passport
  • Claim up to $1000 out of pocket gap costs annually for employees with private health insurance extras cover
  • Give back to your community through our 'Community Action Day' and other programs
  • Benefit from market-leading learning and development initiatives and genuine career pathways to accelerate your growth
  • Take 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave from the first day of employment
  • Feel valued through our employee recognition programs and generous discounts on DuluxGroup products and corporate partnerships

Requirements:

  • Exceptional analytical and problem-solving skills
  • Strong communication and collaboration skills
  • Ability to work independently and prioritize tasks effectively
  • Proficiency in using technology and software applications

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