Senior Operations Manager

1 week ago

Melbourne, Victoria, Australia beBeeleadership Full time $100,000 - $140,000
Job Title: Senior Operations Manager

As a senior operations manager, you will oversee the management of operational activities to ensure effectiveness and efficiency throughout the entire process.

You will drive your team to achieve productivity, quality, and service objectives by aligning resources and defining role expectations.

The key responsibilities of this position consist of:

  • Leadership and Talent Management:
    • Outline employee role accountabilities and expectations.
    • Manage performance to ensure productivity, quality, efficiency, and service objectives are achieved.
    • Support the personal and professional development of assigned team members.
    • Coach and guide employees to improve performance and drive accountability.
    • Clearly communicate operations objectives and team/individual performance metrics.
    • Employ strong change management tactics to drive desired behaviors and results.
    • Partner with talent acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent.
    • Manage annual merit and equity programs for assigned team members.
    • Encourage employee feedback through formal and informal channels.
  • Business and Execution Management/Operations Leadership:
    • Responsible for ensuring execution strategy is in line with business objectives.
    • Establish a culture focusing on quality, process, and efficiency to drive desired service levels at appropriate costs.
    • Continuously evaluate processes for efficiency and effectiveness.
    • Work with peers and leadership to develop and implement operational strategies that deliver quality.
    • Monitor team productivity and quality results to ensure SLA standards are achieved.
    • Review KPIs to identify opportunities to maximize or improve operational performance.

Required qualifications include a high school diploma or graduate degree, minimum 10 years global forwarding operations experience, and 5 years of experience leading and managing teams.

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