Customer Request Administrator

2 weeks ago


Mornington, Australia Randstad Full time
Job Description:

The Customer Request Administrator plays a pivotal role in managing city maintenance requests, serving as the primary point of contact for customer inquiries and ensuring timely resolution.

Key Responsibilities:

  • Process incoming road maintenance requests via various channels, assigning them to the appropriate department or personnel.
  • Serve as a liaison for public inquiries, providing status updates and closing the feedback loop to ensure customer satisfaction.
  • Maintain accurate records of all service requests, ensuring data integrity in tracking and reporting systems.
  • Collaborate with internal teams, contractors, and other stakeholders to resolve requests promptly and improve response times.

Qualifications:

  • At least 2-3 years of experience in a customer service or administrative role, preferably within public infrastructure or road maintenance.
  • Strong organizational skills, with a keen attention to detail.
  • Proficiency in customer relationship management (CRM) software.
  • Excellent communication skills for interacting with both customers and internal teams.
  • Ability to handle multiple tasks efficiently in a fast-paced environment.

Estimated Salary: $70,000 - $90,000 per annum, depending on location and experience. This figure is an estimate based on industry standards and may vary.



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