Customer Request Administrator
2 weeks ago
The Customer Request Administrator plays a pivotal role in managing city maintenance requests, serving as the primary point of contact for customer inquiries and ensuring timely resolution.
Key Responsibilities:
- Process incoming road maintenance requests via various channels, assigning them to the appropriate department or personnel.
- Serve as a liaison for public inquiries, providing status updates and closing the feedback loop to ensure customer satisfaction.
- Maintain accurate records of all service requests, ensuring data integrity in tracking and reporting systems.
- Collaborate with internal teams, contractors, and other stakeholders to resolve requests promptly and improve response times.
Qualifications:
- At least 2-3 years of experience in a customer service or administrative role, preferably within public infrastructure or road maintenance.
- Strong organizational skills, with a keen attention to detail.
- Proficiency in customer relationship management (CRM) software.
- Excellent communication skills for interacting with both customers and internal teams.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
Estimated Salary: $70,000 - $90,000 per annum, depending on location and experience. This figure is an estimate based on industry standards and may vary.
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Customer Request Administrator
1 month ago
Mornington, Australia Randstad Full timeCustomer Request Administrator - MaintenancePlease note this position is in Hastings and full time in the office.MUST HOLD FULL AUSTRALIAN WORKING RIGHTSOverview:The Customer Request Administrator is responsible for managing city maintenancerequests, acting as the first point of contact for customer inquiries, and ensuring thatrequests are allocated to the...
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Customer Request Coordinator
1 week ago
Mornington, Australia Randstad Full timeAbout the RoleAt Randstad, we are currently seeking a highly organized and communicative Customer Request Coordinator to join our team in Hastings. This full-time position involves managing city maintenance requests, acting as the first point of contact for customer inquiries, and ensuring timely resolution and satisfaction.Responsibilities
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Customer Service Representative
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