Lead Visitor Experience Host

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $10,100 - $20,620
Job Title: Tour Guide About the Role As a Tour Guide, you will be responsible for delivering engaging and informative guided tours of the Sydney Opera House to visitors from around the world. You will research and plan individual tours to meet specific needs, conduct special tours for particular interest groups, and promote Sydney Opera House products and services on all tours.

The primary focus of this role is to provide exceptional customer service and create unforgettable experiences for our visitors.

About Us The Sydney Opera House is a world-renowned performing arts centre and iconic Australian landmark. Our team is passionate about creating memorable experiences for our visitors.

We are committed to being Everyone's House, making our venue accessible and welcoming to all.

Key Responsibilities
  • Deliver guided tours in fluent English to large groups with diverse needs
  • Plan and conduct tours to meet specific requirements
  • Promote Sydney Opera House products and services on all tours
  • Maintain high-quality customer service standards
Requirements
  • Strong communication and interpersonal skills
  • Highly developed front-line customer service delivery skills
  • Ability to work independently and effectively manage challenging situations
  • Flexibility to work varying shifts, including weekends
Benefits
  • Competitive hourly rate
  • 10% discount on food and beverage purchases
  • Access to professional development programs
  • Fitness Passport and complimentary wellbeing programs

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