Host Service Lead
2 weeks ago
About the Role:
The successful candidate will be responsible for leading a team of hosts to provide exceptional customer service at Stage Door services. This role requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.
Main Responsibilities:
- Supervise the Host Team to ensure they are providing excellent customer service.
- Work closely with the Visitor Services Operations Manager to ensure the smooth operation of Stage Door services.
- Develop and implement procedures to improve customer satisfaction and experience.
- Provide training and support to the Host Team to ensure they have the necessary skills and knowledge to perform their duties.
- Monitor and report on key performance indicators (KPIs) to measure the success of Stage Door services.
Requirements:
- Strong leadership and communication skills.
- Ability to work independently and as part of a team.
- Excellent customer service skills.
- Proven problem-solving and conflict resolution skills.
- A valid Working with Children clearance.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
- Access to a range of staff engagement initiatives and community groups.
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