Coordinated After Hours Support Professional

1 week ago

Adelaide, South Australia beBeeResponsibilities Full time $90,000 - $99,000

A key aspect of our organisation is delivering reliable, quality care to our customers. We aim to enhance the lives of our customers by removing barriers and increasing life choices.

As an After Hours Roster Coordinator, you will play a crucial role in ensuring the delivery of excellent customer service and care solutions. Your primary responsibility will be to schedule appointments and rosters to ensure optimal customer outcomes.

To achieve this, you will:

  • Schedule appointments and rosters effectively
  • Deliver exceptional customer service
  • Investigate and escalate disputes or complaints
  • Maintain a focus on first point resolution
  • Rostering and utilising funds accurately
  • Deliver against individual and team targets
  • Support national priorities in local administrative tasks
  • Work with support workers to complete home risk assessments

To be successful in this role, you will require:

  • Experience in rostering and scheduling support workers
  • Awareness of the aged care and disability sector
  • Understanding of systems and processes related to risk management, governance, legislative compliance
  • Ability to meet deadlines and handle volumes of competing priorities
  • Highly developed organisational skills
  • Excellent verbal and written communication skills

In addition, you will need to possess:

  • Covid 19 vaccination
  • NDIS Worker Screening Check
  • Current flu vaccination
  • National Police Certificate (within the last 6 months)

This role offers a range of benefits including flexibility to work from home and access to our Employee Assistance Program.

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