
Casual After Hours Administrative Support
19 hours ago
We are seeking a skilled and detail-oriented individual to join our team as an After Hours Administration Assistant. This casual position will involve working closely with our full-time office staff to ensure the smooth operation of our restaurant during evenings and weekends.
- Tuesday - 5:00pm-8:30pm
- Wednesday - 5:00pm-8:30pm
- Friday - 4:00pm-8:00pm
- Friday - 5:00pm-9:00pm
- Saturday - 4:00pm-9:00pm
- Sunday - 4:00pm-9:00pm
- Answering phone calls in a friendly and professional manner
- Making and altering bookings for customers, ensuring seamless communication
- Placing orders for takeaway and delivery customers through our Point of Sale (POS) system
- Assisting customers with enquiries regarding functions and events
- Confirming upcoming bookings with customers to guarantee accurate information
- Creating and printing run sheets for Front of House (FOH) staff to streamline service
- Reporting any issues or problems to office staff for prompt resolution
- Maintaining a tidy and organized office environment, adhering to health and safety standards
- Providing general administrative support as needed, responding to queries and tasks
- Excellent verbal and written communication skills, particularly over the phone
- Strong organizational and time management skills, with attention to detail
- Able to work independently, taking initiative while seeking guidance when necessary
- Adaptable and proactive, with effective problem-solving skills
- Thrives in fast-paced environments, with a willingness to learn and grow
- Previous experience in customer service or administration is preferred, but not essential
- Experience in the hospitality industry is highly regarded, but not required
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