Technical Account Manager
7 days ago
**About Omnevo**
Omnevo is a global leader in delivering unique ancillary revenue models in food & beverage, retail, and experiences for travel and mobility operators. We empower airlines, airports, and rail operations to maximize revenue potential while providing an exceptional customer experience.
**Job Summary**
We are seeking a highly skilled Technical Account Manager to support our customers in the Middle East and Australia. As a key member of our team, you will be responsible for coordinating various stakeholders and communicating with customer and Omnevo operation teams.
**Key Responsibilities**
- Act as a liaison between key customer contacts and internal teams to resolve technical issues and problems faced by customers.
- Support customers in using the Omnevo Software Suite and ePos devices, and identify further training needs.
- Work closely with key account management and BI/Analytics team to set up continuous reporting on sales data and completeness of data in back office.
- Provide background information to the Omnevo helpdesk team on customer requests and issues.
- Coordinate communication during bigger incidents, conduct post-mortem meetings, and provide summary reports with action items to customers and the Omnevo product team.
- Support requests for hardware and SLA reporting with hardware suppliers for ePos.
**Requirements**
- Several years of practical experience as an account or project manager in aviation, travel retail, logistics, or catering, with a sound technical IT understanding and the willingness to learn.
- Hands-on approach to solve customer issues, work as a self-starter with a desire for ownership and commitment to the job and excellent service.
- Excellent interpersonal and communication skills with the ability to network, build relationships, and engage effectively with stakeholders at all levels of seniority.
- Strong cross-functional collaborator with experience in agile project management and organizations.
- Willingness to travel, with the role based in the UAE and including occasional travel to Australia.
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