Front Office Hospitality Professional

2 days ago


Werribee, Victoria, Australia Lancemore Hotel Group Full time
About the Role

We are seeking a highly motivated and customer-focused Front Office Hospitality Professional to join our team at The Lancemore Mansion hotel.

Key Responsibilities:
  • Deliver exceptional guest service and ensure a seamless check-in and check-out experience for all guests.
  • Assist with reservation inquiries, provide information on hotel facilities and services, and handle guest requests in a timely and professional manner.
  • Ensure accurate and efficient management of guest accounts, including cash handling and reconciliation of cashier floats.
  • Communicate effectively with colleagues and departments to maintain continuity of service and ensure that guest needs are met.
Requirements:
  • A commitment to delivering outstanding customer service and exceeding guest expectations.
  • An ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
  • A willingness to learn and adapt to new procedures and technologies.
Benefits:
  • A competitive salary range of $50-$70 per hour, dependent on experience.
  • Opportunities for career advancement and professional growth within a supportive and dynamic team.
  • A comprehensive benefits package, including generous staff discounts and company-wide incentives.
About Us

The Lancemore Group is a leading Australian boutique lifestyle brand, founded in 1986. We offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants, and an award-winning wine list.

Our hotels are unique in being family-owned companies that combine the head of a large operation with the heart of a family company. We value our people and offer career progression, generous staff discounts, company-wide incentives, and team social activities.

Culture and Values:
  • We live by our values of Fun, Authentic Hospitality, Caring, Ownership Mindset, Performance, and Growth.
  • We believe in developing new talent and empowering people to drive their own results.


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