Digital Leader

1 week ago

Melbourne, Victoria, Australia beBeeDigitalLeader Full time $180,000 - $200,000
About the Role

We are seeking an experienced Group Product Manager to play a pivotal role in shaping and executing the strategy for our checkout and payments experience.

This position will drive innovation across trolley, checkout, payments, and post-purchase journeys on web and app, with a focus on optimising checkout conversion, driving savings through automation and enhancing the post-purchase experience.

Key Responsibilities:
  • Strategy Development: Develop and execute a comprehensive checkout and payments strategy to drive checkout conversion on Coles' web and app, ensuring successful delivery and impact.
  • Cross-Functional Collaboration: Partner with Customer Care team to co-create a roadmap for automation and self-service in the post-purchase journey across web and app.
  • User Experience: Ensure a seamless, integrated user experience across web and app.
  • OKR Alignment: Collaborate with key stakeholders to achieve critical OKRs, including NPS and checkout conversion.
  • Data-Driven Optimisation: Utilise advanced analytical skills to track and optimise customer experience metrics, KPIs, and OKRs.
About You

To be successful in this role, you will need:

  • Experience: Minimum 5 years in a product management leadership role, with a focus on digital retail experience.
  • Data Driven: Understanding and experience in delivering customer experience metrics (KPIs) and OKRs.
  • Proven Track Record: Demonstrated success in managing and delivering large-scale customer-focused initiatives.
  • Leadership Skills: Extensive experience in cross-functional team management and stakeholder engagement.
  • Digital Expertise: Strong background in digital product management.
  • Education: Relevant Tertiary Degree in Commerce, or a related field.
  • Skills: Advanced Excel knowledge, strong analytical skills, and proficiency in digital product management tools and methodologies.
What's In It For You?

We offer a range of benefits, including:

  • Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
  • Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
  • Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
  • Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

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