Sales Growth Specialist

1 week ago

Newcastle, New South Wales, Australia beBeeCustomerExperience Full time $44,000 - $82,000
Customer Experience Professional

We are seeking a Customer Experience Professional to deliver exceptional customer service in a dynamic environment.

  • This role requires effective communication, listening and relationship-building skills to provide outstanding customer experiences.
  • You will manage high call volumes efficiently while maintaining a consistently positive and engaging customer experience.
  • Educate customers on products and services, contributing to sales growth and retention.
  • Engage with customers through diverse communication channels, including inbound and occasional outbound calls.
  • Apply judgment to address and resolve customer queries effectively.
Key Responsibilities:
  • Deliver exceptional customer experiences through excellent communication and interpersonal skills.
  • Manage multiple priorities and tasks in a fast-paced environment.
  • Maintain accurate records of customer interactions and correspondence.
About the Role:

This is an exciting opportunity to join our team and contribute to delivering exceptional customer experiences.

What You Will Gain:

  • A comprehensive induction program to ensure you have the necessary skills and knowledge to excel in your role.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • The chance to work with a talented and supportive team dedicated to delivering exceptional customer experiences.

Requirements:

  • Prior experience in customer-facing roles, preferably in a call centre or similar environment.
  • Excellent communication, listening and relationship-building skills.
  • Ability to work in a fast-paced environment and manage multiple priorities and tasks efficiently.

About Us:

We support customers with home and motor insurance needs, promoting easy online policy management. Our customer service centres are open seven days a week to help customers when they need us.

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