Front Desk Professional

2 weeks ago

Maroochydore, Queensland, Australia beBeeCustomerService Full time $40,000 - $55,000
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our members and will play a key role in providing an exceptional experience.

Key Responsibilities:

  • Greet and serve customers at the front desk and café.
  • Answer calls, handle queries, listen to complaints, and direct members to the appropriate manager if needed.
  • Use computer systems to look up member details, create access key tags, process purchases, and assist with class bookings.
  • Help parents book their kids into Kid's Cartel when needed.
  • Learn about our supplement and apparel ranges to assist with sales.
  • Maintain cleanliness of the venue, ensuring the reception and café areas are tidy, shelves are stocked, and apparel is well displayed.
  • Perform opening and closing duties efficiently.
  • Follow directions, prioritize tasks, and complete duties promptly.

Requirements:

  • Previous customer service experience with excellent communication skills.
  • A positive, proactive attitude with a desire to learn and grow.
  • A passion for health and fitness and an eagerness to work in the industry.
  • Reliability, punctuality, professionalism, and good presentation.
  • Strong work ethic, initiative, motivation, and adaptability.
  • Computer literacy and ability to learn new systems.
  • Ability to communicate policies and procedures effectively.
  • Current First Aid and CPR certificates (or willingness to obtain).
  • Flexibility to work hours aligned with gym operations (schedules provided in advance).
  • Australian working rights.

Benefits:

  • Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
  • Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
  • FREE gym membership at all Fitness Cartel locations.
  • Discounted rates at Merse Wellness Spas.
  • Work in state-of-the-art clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.

What We Offer:

  • A supportive and dynamic work environment.
  • Ongoing training and development opportunities.
  • The chance to work with a leading brand in the fitness industry.

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