Customer Experience Ambassador

6 days ago

The Barossa Council, Australia beBeeCustomer Full time $50,000 - $55,000
Job Overview

As a Guest Service Agent, you will create unforgettable experiences for our guests from the moment they arrive to their departure.

Key Responsibilities:
  • Provide exceptional customer service and warmly greet guests throughout their stay
  • Ensure seamless check-ins and check-outs, responding promptly to requests and processing payments efficiently
  • Create personalized experiences by anticipating guest needs and taking initiative
  • Recognize and reward loyalty program members, making them feel valued and appreciated
  • Promote hotel facilities and identify opportunities to enhance a guest's stay through upselling
Essential Skills:
  • Excellent communication skills with a professional demeanor
  • Strong customer service orientation and passion for creating memorable experiences
  • Able to multitask in a fast-paced environment with attention to detail
  • Collaborative team player with a positive attitude
  • Basic computer skills and ability to learn new technologies quickly
About Us

We are part of a global hospitality network, valuing our employees and offering opportunities for development and advancement.

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