
Frontline Team Lead
24 hours ago
Job Summary:
This role involves leading a frontline team to prioritize friendliness, professionalism, and cultural sensitivity in every interaction with visitors.
The successful candidate will guide the team in fostering a welcoming environment where diverse visitors feel seen, heard, and respected.
The role requires collaboration across departments to ensure smooth, guest-focused service delivery.
Key Responsibilities:
- Aligning team coverage with precinct activity to ensure consistent service and safety presence
- Equipping the team with skills in customer service, compliance, de-escalation, access and inclusion, and child-safe practices
- Leading with calm and reassurance to ensure the safety of people and venue security
Requirements:
- Visitor-facing experience with a security background and a strong emphasis on customer engagement and community interaction
- Proven ability to build a high-performing, service-oriented team
- Empathetic communication and conflict resolution skills
Qualifications:
A Certificate IV in Security and Risk Management or postgraduate qualifications, or equivalent experience is required.
Working Conditions:
The position involves full-time work with flexible hours available.
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