Frontline Team Lead

24 hours ago


Melbourne, Victoria, Australia beBeeSecurity Full time $112,203 - $125,554

Job Summary:

This role involves leading a frontline team to prioritize friendliness, professionalism, and cultural sensitivity in every interaction with visitors.

The successful candidate will guide the team in fostering a welcoming environment where diverse visitors feel seen, heard, and respected.

The role requires collaboration across departments to ensure smooth, guest-focused service delivery.

Key Responsibilities:

  • Aligning team coverage with precinct activity to ensure consistent service and safety presence
  • Equipping the team with skills in customer service, compliance, de-escalation, access and inclusion, and child-safe practices
  • Leading with calm and reassurance to ensure the safety of people and venue security

Requirements:

  • Visitor-facing experience with a security background and a strong emphasis on customer engagement and community interaction
  • Proven ability to build a high-performing, service-oriented team
  • Empathetic communication and conflict resolution skills

Qualifications:

A Certificate IV in Security and Risk Management or postgraduate qualifications, or equivalent experience is required.

Working Conditions:

The position involves full-time work with flexible hours available.



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