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Mechanical Supervisor

2 months ago

Sydney, New South Wales, Australia Vertiv Full time
About Vertiv

Vertiv is a leading provider of critical infrastructure solutions for data centers, telecommunications networks, and other mission-critical facilities. Our company is dedicated to helping our customers build future-ready infrastructures that support the accelerating demand for data.

Job Summary

We are seeking a highly skilled Mechanical Supervisor to join our team. The successful candidate will be responsible for managing the day-to-day operations of our key accounts, overseeing maintenance and conducting audits nationally, and managing generator building load tests.

Key Responsibilities
  • Operational Execution
    • Manage the day-to-day operations of our key accounts
    • Oversee maintenance and conduct audits nationally
    • Manage generator building load tests
    • Coordinate activities to ensure Service Level Agreements (SLAs) are met
    • Raise Change Requests (CRQs) in our IT Service Management (ITSM) system
    • Manage the activities of third-party contractors
    • Prepare monthly reports and financial forecasts
    • Attend monthly meetings with key customers to review SLA performance
    • Participate in weekly operations meetings to address operational discussions and compliance
    • Provide quotations to ensure consistency
    • Build and maintain close relationships with customers
    • Travel interstate as required
  • Continuous Improvement
    • Identify opportunities to expand our Global Services offering and make direct representation to prospects and customers to expand the service business, working actively with the Managed Services Manager
  • Planning, Process, and Reporting
    • Work collaboratively with the Managed Services Manager to develop short- and long-range business plans
    • Initiate, lead, and manage a range of projects to increase operational sales performance
    • Proactively work with cross-functional stakeholders to identify and address business improvement opportunities
Requirements
  • Trade or engineering qualifications desirable
  • Experience in servicing critical infrastructure in a 24/7 environment
  • Previous experience in the data center or telecommunications sectors would be an advantage
  • Previous exposure to a service project management environment
  • Experience in the mechanical/electrical contracting service industry
  • High-level interpersonal and negotiation skills
  • Sub-contractor management experience
  • Business process improvement skills
  • Service management experience
  • Forecasting and financial acumen
  • Project management experience