Hotel Night Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeNight Full time $90,000 - $110,000
Job Description

The Assistant Night Manager plays a pivotal role in ensuring seamless hotel operations, collaborating closely with the Night Manager to complete nightly audits and taking charge in their absence.

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  • Oversee all hotel functions overnight, working in conjunction with the Night Manager or Assistant Night Manager.
  • Develop and lead the nights team by consistently upholding and embodying InterContinental brand standards in daily operations.
  • Ensure guests receive prompt, professional service, personal recognition, and a unified Front & Back of House experience throughout their stay.
  • Support and ensure Front Office staff provides guests with swift service, expert attention, and personal recognition.
  • Be prepared to respond to emergency situations promptly and calmly, demonstrating crisis management skills.
  • Guarantee secure handling of credit and financial transactions, maintaining cashiers' float, and performing accurate daily reports of money received, audit balances, and preparing works for audit in an orderly fashion.
  • Oversee night audit function and prepare daily financial reports, collaborating with our finance team to guarantee high detail in auditing and reporting processes overnight.
  • Adhere to local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures.
  • Demonstrate One Step Ahead Service Behaviours: Create confidence, Encourage success, and Make it happen; and be aligned with True Hospitality service skills expectations.
  • Advocate IHG Rewards Club and ensure the team is 100% compliant in their training and delivery of standards.
Requirements
  • Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
  • Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience
  • Must speak local language
  • Valid Responsible Service of Alcohol and First Aid Certificate are required
What We Offer

We provide our people with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

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